Frequently Asked Questions
How do I reserve accommodation?
Reservations for Vizard House are available by referral from the doctors, social workers or welfare workers at the hospital the patient is attending. Please telephone
(03) 9419 8628 for further information.
Residents and potential guests are encouraged to discuss arrangements and any concerns with the resident manager, who can help with access to support services, as well as practical advice on matters such as transport, shopping and negotiating the Melbourne environment.
Who can stay at Vizard House?
Accommodation at Vizard House is only available for friends or family supporting patients in Melbourne hospitals, and not for patients themselves. In addition, guests must be in personal circumstances which make it impractical for them to use commercial accommodation for the duration of their stay. The social workers at the hospital the patient is attending will be able to provide more information about your eligibility.
How much does it cost to stay?
The cost to stay at Vizard House will depend on a variety of factors, including your place of residence, but nightly costs for a single guest are generally equivalent to the VPTAS (the Victorian Patient Transport Assistance Scheme) rebate.
Modest extra fees will apply for additional guests.
Payment for accommodation will need to be made on the day of your stay, either in cash, by credit card or EFTPOS.
A refundable deposit will be charged for your room and house key.
Am I eligible for a rebate?
Many guests will be entitled to a rebate for the costs of their stay through VPTAS or its equivalent in your home state, but this will depend on your personal circumstances. Information about your eligibility for the rebate will be available from the social work department of the hospital being attended by the patient you are supporting.
What are the check-in times?
Generally guests are expected to check-in to Vizard House by 2.00pm on weekdays and 12.00 midday on weekends.
Check-out is between 8.00 – 10.00 am.
If these times are not compatible with caring commitments, please ring the resident manager on (03) 9419 8628 to discuss alternatives.
What should I bring to Vizard House?
Vizard House provides guests with a variety of amenities including:
bedding, sheets and towels
tea and coffee
a variety of magazines, books, games and children’s toys
a computer and printer
telephone (local calls)
metered Wi-Fi access.
You will need to provide anything else you think you might require for your stay, including food, personal toiletries, books, personal communications and entertainment (mobile phone, laptop, iPad etc.)
What is the area like?
Vizard House is very conveniently situated, close to all public transport, major hospitals and with the Melbourne CBD just a short walk away.
To use public transport you will need to buy a Myki card which works on all trams, trains and buses. These can be purchased at 7-Eleven stores, from the Myki machines at railway stations and major tram / bus stops, online at here , or by calling 1800 800 007.
Planning a public transport journey can be a complex exercise, particularly if it involves more than one type of travel. A good way to start is to use the Journey Planner on the Metro website. This needs a bit of getting used to, but is worth persisting with as it helps with everything from timetables to connections and fares.
Which major hospitals are near Vizard House?
Where can I eat?
There are many fast food outlets, cafes and restaurants in the surrounding areas, but particularly:
Wellington Pde, East Melbourne (Italian, Asian, Indian)
Victoria St, Richmond (Vietnamese)
Bridge Rd, Richmond (everything)
Smith St, Fitzroy (cafes, fast food)
Lygon St, Carlton (everything)
Southbank Boulevard (Italian, Asian, cafes)